Shipping policy
Last updated: August 28, 2026
This Shipping Policy applies to orders placed through www.metabloom.eu.
The MetaBloom online store is operated by EMAG SHOP INTERNATIONAL SRL.
1. Shipping Countries
We currently deliver MetaBloom orders to the following countries:
- Hungary
- Austria
- Germany
- France
- Italy
If a delivery destination is not available during checkout, we are currently unable to accept an order for delivery to that destination.
2. Delivery Times
Estimated delivery times are:
- Hungary: 1–2 business days
- Austria: approximately 2 business days
- Germany: approximately 2 business days
- France: 3–5 business days
- Italy: 3–5 business days
The estimated delivery date applicable to your order is also displayed during checkout.
Delivery times are estimates and may occasionally be affected by weekends, public holidays, carrier delays, unusually high order volumes, weather conditions or other circumstances beyond our reasonable control.
Orders placed after the applicable daily processing cut-off may be processed on the following business day.
3. Shipping Costs
The applicable shipping cost, if any, is displayed during checkout before the order is completed.
The amount shown at checkout forms part of the final order total and depends on the destination country and selected delivery method.
4. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders delivered within Hungary.
An additional 1,500 HUF Cash on Delivery fee applies. The applicable fee is included in the order total and displayed during checkout before the order is placed.
Cash on Delivery orders can only be paid in cash at the time of delivery.
Cash on Delivery may not be available for certain products, order types or subscription purchases.
5. Shipping Provider
MetaBloom orders are generally delivered by GLS.
Once a shipment has been prepared and a tracking number is available, the tracking information will be added to your order.
You will receive a shipping notification containing your tracking information, and you can also view the current delivery information through the Orders section of your MetaBloom customer account.
6. Delivery Address
Please make sure that the delivery address and contact information provided during checkout are complete and accurate.
If you notice an error in your delivery details, please contact us as soon as possible. Once an order has entered the fulfillment or shipping process, we may no longer be able to change the delivery address.
If a shipment cannot be delivered because incorrect or incomplete information was provided, additional delivery or return costs may apply where permitted by law.
7. Delivery Delays
If your order has not arrived within the expected delivery period, please first check the tracking information available for your shipment.
If there is no tracking update or you believe that the shipment may be delayed or lost, please contact us and we will assist you in investigating the delivery.
8. Contact
If you have any questions regarding shipping, delivery or tracking, please contact:
You can also view your order and available tracking information through the Orders section of your MetaBloom customer account.
