Terms of service
Last updated: August 28, 2026
1. Contracting Party
These Terms and Conditions apply to purchases made through metabloom.eu.
The online store is operated by:
EMAG SHOP INTERNATIONAL SRL
Str. Careiului nr. 220/L
Satu Mare, Județul Satu Mare
Romania
Tax identification number / EU VAT number (CUI): RO40478285
Trade Register number: J30/137/2019
European Unique Identifier (EUID): ROONRC.J30/137/2019
Email: support@metabloom.eu
MetaBloom is the brand under which EMAG SHOP INTERNATIONAL SRL operates this online store.
In these Terms and Conditions, “MetaBloom”, “we”, “us” and “our” refer to EMAG SHOP INTERNATIONAL SRL as the seller and operator of the online store.
The customer entering into a purchase contract through metabloom.eu is referred to as “you”, “your” or the “customer”.
2. Scope and Acceptance of Terms
These Terms and Conditions apply to all purchases made through metabloom.eu and govern the contractual relationship between EMAG SHOP INTERNATIONAL SRL and customers purchasing products through the MetaBloom online store.
By placing an order through metabloom.eu, you confirm that:
- you have read and understood these Terms and Conditions;
- you agree to be bound by them;
- the information you provide during checkout is complete and accurate; and
- you are legally capable of entering into a binding purchase contract.
These Terms and Conditions apply together with the other policies published on metabloom.eu, including our Refund & Returns Policy, Shipping Policy, Subscription and Cancellation Policy, Privacy Policy and Legal Notice.
If there is a conflict between these Terms and Conditions and a mandatory provision of applicable consumer protection law, the mandatory legal provision will prevail.
The version of these Terms and Conditions applicable to your purchase is the version in effect at the time your order is placed.
3. Products and Product Information
We make reasonable efforts to ensure that all product descriptions, ingredient information, usage instructions, images and other product-related information displayed on metabloom.eu are accurate and up to date.
MetaBloom products are food supplements and are not medicinal products. They are not intended to diagnose, treat, cure or prevent disease.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
You should always follow the recommended daily dosage, instructions for use and warnings displayed on the product label and on the relevant product page.
Product images are provided for illustrative purposes. Minor differences in packaging, label layout or visual appearance may occur without affecting the product itself.
The availability of products may change from time to time. Displaying a product on metabloom.eu does not guarantee permanent availability.
If important product information changes after an order has been placed but before fulfillment, we will handle the situation in accordance with applicable law and, where necessary, contact you before proceeding with the order.
If you have questions about a product, its ingredients or its use, please contact support@metabloom.eu before placing your order.
4. Ordering and Formation of the Contract
Products can be ordered through metabloom.eu by selecting the desired product or product option, providing the required customer and delivery information, selecting an available payment method, and completing the checkout process.
Before submitting your order, you will have the opportunity to review and correct the information entered during checkout, including the selected products, quantities, delivery details and payment information.
By clicking the final order button, you submit a binding offer to purchase the products shown in your order summary.
After your order has been placed, you will receive an electronic order confirmation at the email address provided during checkout.
The automated order confirmation confirms that we have received your order. It does not prevent us from cancelling or refusing an order where there is a legitimate reason to do so, for example in the event of:
- an obvious pricing or technical error;
- suspected fraud or misuse;
- inability to process payment;
- incorrect or incomplete customer or delivery information;
- product unavailability; or
- another circumstance that makes fulfillment impossible or unlawful.
If we are unable to accept or fulfill your order, we will inform you and, where payment has already been collected, refund the applicable amount in accordance with applicable law.
Orders can also be viewed through the Orders section of your MetaBloom customer account.
5. Prices, Taxes and Currency
All prices displayed on metabloom.eu are shown in the currency applicable to the selected market or delivery country.
The currencies currently used in our store include:
- Hungary: Hungarian Forint (HUF)
- Germany, Austria, France and Italy: Euro (EUR)
Prices may differ between countries or markets due to differences in applicable taxes, local pricing, currency settings or other market-specific conditions.
Where applicable, product prices displayed to consumers include the applicable Value Added Tax (VAT). The VAT treatment and rate may vary depending on the delivery country and the products ordered.
The price and currency shown during checkout for your selected delivery destination are the prices applicable to your order.
Any applicable additional charges, such as shipping fees or Cash on Delivery fees, are displayed separately during checkout before you place your order.
For Cash on Delivery orders in Hungary, the applicable additional Cash on Delivery charge is included in the final amount payable at delivery.
Discounts, promotional codes, bundle savings and subscription discounts, where applicable, are calculated and displayed during checkout before the order is submitted.
The final amount payable is the total amount shown at checkout immediately before you place your order.
We reserve the right to change prices at any time. Price changes do not affect orders that have already been placed and accepted.
If a product is displayed at an obviously incorrect price as a result of a technical, administrative or other clear error, we reserve the right not to accept or fulfill the affected order. If payment has already been collected, the amount paid will be refunded.
6. Payment Methods
The payment methods available for your order are displayed during checkout and may vary depending on your delivery country, order type and the products selected.
Depending on availability, payment methods may include:
- credit or debit card;
- digital wallet and other electronic payment methods;
- PayPal;
- other payment methods made available through our payment service providers; and
- Cash on Delivery (COD) for eligible orders delivered within Hungary.
Payment is processed in the currency displayed during checkout.
For online payments, payment information is processed securely by the relevant payment service provider. We do not directly store your full payment card details.
For Cash on Delivery orders in Hungary, payment is made to the carrier at the time of delivery and can only be made in cash. An additional Cash on Delivery fee applies and is displayed during checkout before the order is placed.
Certain payment methods may not be available for all countries, products or order types. In particular, Cash on Delivery is not available for subscription purchases.
If a payment authorization or payment attempt is unsuccessful, we may be unable to process or fulfill the order.
If payment has already been collected but the order cannot be accepted or fulfilled, the applicable amount will be refunded in accordance with our Refund & Returns Policy and applicable law.
Recurring payments relating to subscriptions are additionally governed by our Subscription and Cancellation Policy.
7. Subscriptions
Certain MetaBloom products may be available as a subscription.
When you purchase a subscription, you agree to receive recurring deliveries according to the delivery frequency and subscription terms selected during checkout.
The applicable subscription price, delivery interval and any subscription discount are displayed before you complete your purchase.
Your payment details are stored securely by the relevant payment service provider, and the applicable subscription amount will be charged automatically for each recurring order unless otherwise stated.
Subscription discounts apply only while the subscription remains active and may differ from the price of a one-time purchase.
You can manage or cancel your subscription through your MetaBloom customer account or by using the subscription management link provided in your order or subscription emails.
Cancelling a subscription stops future recurring orders and charges. It does not automatically cancel, refund or modify an order that has already been created, processed or fulfilled.
Changes or cancellations should therefore be made before the next recurring order is processed.
Payment methods available for subscriptions may differ from those available for one-time purchases. Cash on Delivery is not available for subscription orders.
If a recurring payment cannot be successfully processed, the subscription order may be delayed, suspended or cancelled in accordance with the applicable subscription settings.
Further details are available in our Subscription and Cancellation Policy.
8. Order Confirmation and Customer Account
After you place an order, we will send an electronic order confirmation to the email address provided during checkout.
The confirmation contains important information about your purchase, such as the order number, selected products, prices, payment method and delivery details.
Where available, you can also access your orders through your MetaBloom customer account.
In the Orders section of your customer account, you may be able to:
- view current and previous orders;
- review order details;
- access available shipment and tracking information;
- submit a cancellation request for eligible items that have not yet been shipped;
- submit a return request for eligible fulfilled items; and
- access other order-related functions made available through the store.
The availability of individual account functions may depend on the current status of the order.
Please check your order confirmation and order details carefully. If you notice incorrect contact, billing or delivery information, contact us at support@metabloom.eu as soon as possible.
Once an order has entered the fulfillment or shipping process, changes to the order or delivery information may no longer be possible.
You are responsible for ensuring that the email address and other contact information provided with your order are accurate and accessible so that you can receive important order, payment and delivery notifications.
9. Shipping and Delivery
We currently deliver MetaBloom orders to selected countries within the European Union.
The delivery countries currently supported are:
- Hungary;
- Austria;
- Germany;
- France; and
- Italy.
Estimated delivery times are:
- Hungary: 1–2 business days;
- Austria: approximately 2 business days;
- Germany: approximately 2 business days;
- France: 3–5 business days; and
- Italy: 3–5 business days.
The estimated delivery date applicable to your order is also displayed during checkout.
Orders are generally delivered by GLS.
Delivery times are estimates and may be affected by weekends, public holidays, carrier delays, weather conditions, unusually high order volumes or other circumstances outside our reasonable control.
Orders placed after the applicable daily processing cut-off may be processed on the following business day.
Any applicable shipping charge or Cash on Delivery fee is displayed during checkout before the order is placed.
For eligible orders delivered within Hungary, Cash on Delivery is available for an additional fee. Cash on Delivery orders must be paid in cash to the carrier at the time of delivery.
Once a shipment has been prepared and tracking information becomes available, you will receive a shipping notification. Tracking information may also be available through the Orders section of your MetaBloom customer account.
You are responsible for providing complete and accurate delivery information. If you notice an error in your delivery address or contact details, please contact support@metabloom.eu as soon as possible.
Once an order has entered the fulfillment or shipping process, changes to the delivery address may no longer be possible.
Further details are available in our Shipping Policy.
10. Order Cancellation
You may request the cancellation of eligible items that have not yet been shipped through the Orders section of your MetaBloom customer account.
Select the relevant order and use the available cancellation option to submit your request.
Submitting a cancellation request does not automatically cancel the order. The request must first be processed, and cancellation is only possible while the relevant items have not entered a stage of fulfillment or shipping where cancellation can no longer reasonably be completed.
If the cancellation is accepted, the relevant order or items will be cancelled.
If payment has already been collected, the applicable amount will be refunded using the original payment method, unless otherwise agreed or required by law.
For Cash on Delivery orders, no payment refund is required where payment has not yet been collected.
Once an order has already been fulfilled or shipped, it can no longer be cancelled. Where eligible, you may instead submit a return request through your MetaBloom customer account in accordance with our Refund & Returns Policy.
If you have difficulty submitting a cancellation request or need assistance, please contact support@metabloom.eu as soon as possible.
11. Returns and Refunds
Eligible products may be returned in accordance with our Refund & Returns Policy.
MetaBloom offers a 30-day return and money-back period for eligible products. Products returned under this voluntary policy must be unopened, sealed, unused, in their original packaging and in a condition suitable for resale.
Opened or unsealed food supplements are not eligible for the voluntary 30-day return and money-back policy, except where mandatory consumer protection law provides otherwise.
Where available, you can submit a return request through the Orders section of your MetaBloom customer account by selecting the relevant fulfilled order.
Submitting a return request does not automatically constitute approval. Returns are reviewed and processed in accordance with the applicable return conditions and mandatory consumer rights.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning eligible goods.
If a product is defective, damaged, incorrect or otherwise not in conformity with the contract, your statutory consumer rights remain unaffected.
Approved refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
We do not currently offer direct exchanges. If you would like a different product, quantity or order configuration, please return the eligible product and place a new order separately through metabloom.eu.
Further details, including return conditions, return address and refund procedures, are available in our Refund & Returns Policy.
12. Defective, Damaged or Non-Conforming Products
Please inspect your order after delivery and contact us as soon as reasonably possible if a product is defective, damaged, incorrect or otherwise not in conformity with the contract.
Please contact us at support@metabloom.eu and include, where applicable:
- your order number;
- a description of the issue; and
- photographs or other relevant information that may help us assess the problem.
If the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances and your statutory rights, this may include:
- replacement of the affected product;
- a price reduction;
- a refund; or
- another legally available remedy.
Your rights relating to defective, damaged, incorrect or non-conforming goods are separate from and are not limited by our voluntary 30-day return and money-back policy.
Where applicable, reasonable return costs for defective, damaged, incorrect or non-conforming products will be handled in accordance with mandatory consumer protection law.
Nothing in these Terms and Conditions limits any mandatory legal warranty, conformity or consumer protection rights that apply to your purchase.
13. Product Availability and Right to Refuse or Cancel Orders
All orders are subject to product availability and successful order processing.
We reserve the right to refuse, cancel or limit an order where there is a legitimate reason to do so, including where:
- a product is unavailable;
- an obvious pricing, technical or product information error has occurred;
- payment cannot be successfully processed or verified;
- the delivery information provided is incomplete or clearly incorrect;
- we reasonably suspect fraud, misuse or unauthorized activity;
- an order cannot lawfully be fulfilled or delivered; or
- circumstances outside our reasonable control make fulfillment impossible.
Where possible, we will contact you if an issue affects your order.
If an order is cancelled after payment has already been collected, the applicable amount will be refunded using the original payment method, unless otherwise agreed or required by law.
We may also limit quantities where reasonably necessary, including in cases of suspected resale, misuse, technical errors or unusually large orders.
Any cancellation or refusal of an order will be handled in accordance with applicable consumer protection law.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
In particular, nothing in these Terms affects your mandatory statutory consumer rights.
To the extent permitted by law, EMAG SHOP INTERNATIONAL SRL is not liable for losses or delays caused solely by circumstances outside our reasonable control, including:
- temporary website or technical outages;
- payment service interruptions;
- carrier or delivery service disruptions;
- telecommunications or internet failures;
- force majeure events;
- public authority actions;
- severe weather conditions; or
- other external events that could not reasonably have been prevented.
We are not responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded, except where liability cannot lawfully be excluded.
We are also not responsible for losses resulting from:
- incorrect or incomplete information provided by the customer;
- failure to follow product instructions, dosage recommendations or warnings;
- improper storage, handling or use of the products; or
- use of the products in a manner inconsistent with the information provided on the product label or metabloom.eu.
Nothing in this section limits liability for defective, damaged, incorrect or otherwise non-conforming products where mandatory consumer protection law provides otherwise.
MetaBloom products are food supplements and are not intended to diagnose, treat, cure or prevent disease. Information provided on metabloom.eu does not replace professional medical advice, diagnosis or treatment.
Where you have questions about whether a product is appropriate for you, you should seek appropriate professional advice before use.
15. Intellectual Property
Unless otherwise stated, all content available on metabloom.eu, including but not limited to text, images, photographs, graphics, videos, logos, trademarks, product names, product presentation, design elements, downloadable materials and website content, is protected by applicable intellectual property laws.
The MetaBloom name, MetaBloom branding, logos and associated visual elements are proprietary identifiers and may be protected by trademark, copyright or other intellectual property rights.
You may access and use the website and its content for personal, non-commercial purposes related to browsing and purchasing MetaBloom products.
Unless expressly permitted by applicable law or authorized in writing by the relevant rights holder, you may not reproduce, copy, modify, distribute, publish, transmit, commercially exploit or otherwise use protected content from metabloom.eu.
Nothing in these Terms grants you ownership of or any licence to MetaBloom intellectual property except for the limited right to access and use the website for its intended purpose.
16. Privacy and Personal Data
We process personal data in connection with the operation of metabloom.eu, customer accounts, orders, payments, delivery, subscriptions, customer service and other related services.
Personal data may include, where applicable:
- your name and contact details;
- billing and delivery information;
- order and transaction information;
- customer account information;
- subscription information;
- communications with our customer service; and
- technical information necessary for the operation and security of the website.
Personal data is processed only where there is an appropriate legal basis and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We may share necessary personal data with service providers involved in processing your order or providing our services, including payment providers, delivery and fulfillment partners, e-commerce and technical service providers, and other processors where required for the operation of the store.
We may engage carefully selected service providers acting on our behalf, including providers of IT administration, technical infrastructure, automation, customer service, analytics and marketing services. Where such providers process personal data on our behalf, they do so under appropriate data processing arrangements and in accordance with applicable data protection law.
Payment information is handled by the relevant payment service providers. We do not directly store your complete payment card details.
Where your consent is required for optional activities such as certain marketing communications or analytics technologies, those activities will be carried out in accordance with the choices you make.
Detailed information about what personal data we process, why we process it, the legal bases for processing, retention periods, recipients of personal data, international data transfers, cookies and similar technologies, and your data protection rights is available in our Privacy Policy and, where applicable, our Cookie Policy.
For privacy-related questions or requests, please contact:
Your use of metabloom.eu and your purchase of products does not require you to consent to optional marketing communications.
17. Changes to These Terms
We may update or modify these Terms and Conditions from time to time to reflect changes in our products, services, business operations, legal requirements or the functionality of metabloom.eu.
The current version of these Terms and Conditions will always be published on metabloom.eu together with the date of the latest update.
Changes to these Terms do not retroactively alter the terms applicable to an order that was already placed before the updated version took effect, unless a change is required by mandatory law or is expressly agreed with you.
For each purchase, the version of the Terms and Conditions in effect at the time the order is placed will apply to that purchase.
Where a material change affects an ongoing service such as a subscription, we will provide any notice required by applicable law and, where appropriate, give you the opportunity to manage or cancel the affected service.
18. Applicable Law and Consumer Rights
These Terms and Conditions and contracts concluded through metabloom.eu are governed by the laws of Romania.
However, if you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country of residence or under European Union law.
Nothing in these Terms and Conditions limits or excludes rights that cannot lawfully be waived or restricted.
Where mandatory consumer protection rules applicable in your country provide greater protection than these Terms and Conditions, those mandatory rules will apply.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Before starting formal proceedings, we encourage customers to contact us at support@metabloom.eu so that we can try to resolve the issue directly.
19. Complaints and Dispute Resolution
If you have a complaint concerning a product, an order, payment, delivery, subscription, cancellation, return or refund, please contact us first so that we can try to resolve the matter directly.
Contact:
support@metabloom.eu
When contacting us about an existing order, please include your order number and a clear description of the issue.
We aim to review and respond to complaints within a reasonable period and to resolve disputes amicably wherever possible.
If a consumer dispute cannot be resolved directly, you may have the right to use an Alternative Dispute Resolution (ADR) procedure or contact the competent consumer protection authority in accordance with applicable law.
As the seller is established in Romania, consumers may also have access to the Romanian Autoritatea Națională pentru Protecția Consumatorilor (ANPC) and its Alternative Dispute Resolution procedure (SAL – Soluționarea Alternativă a Litigiilor).
Consumers residing in other European Union countries may also have access to competent ADR or consumer protection bodies in their country of residence for eligible domestic or cross-border disputes.
Participation in any ADR procedure will take place where required by applicable law or where we agree to participate in the relevant procedure.
Nothing in this section limits your right to bring a claim before a competent court or to exercise any other mandatory consumer protection right available to you.
The former European Commission Online Dispute Resolution (ODR) Platform is no longer available for submitting consumer disputes.
20. Contact
If you have any questions regarding these Terms and Conditions, your order, payment, delivery, subscription, cancellation, return, refund or any other matter relating to MetaBloom, please contact us at:
EMAG SHOP INTERNATIONAL SRL
Str. Careiului nr. 220/L
Satu Mare, Județul Satu Mare
Romania
EU VAT / CUI: RO40478285
Trade Register number: J30/137/2019
EUID: ROONRC.J30/137/2019
Email: support@metabloom.eu
Website: metabloom.eu
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
We aim to respond to customer inquiries as soon as reasonably possible.
Where available, order-related functions such as cancellation requests, return requests and tracking information can also be accessed through the Orders section of your MetaBloom customer account.
